Dear Valued Customer,
Please accept our sincerest apologizes for the inconvenience and loss of function you may have experienced due to the following incident. We have addressed a root cause of error and it has been fixed. Currently our service has running normally as intended.
Start: 9/15/2020 18:56 (PT)
Effected Services: GIO US E series (LA)
Effect: Some users experienced server reboot
Root Cause: host server reboot due to hardware error.