General

Help Center Web Console (Ticket Management)

• Ticket Operation at Help Center
• User Guideline for Zendesk Help Center

Contact Information

• Support contact
• Sales Contact

Maintenance and Outage Information [GIO-US]

• Announcement of VMware Products change in IIJA GIO Services
• Periodic Maintenance Information (Every Thursday 17:00-19:00)
• Emergency maintenance UDA vFirewall service
• Qnap NAS Vulnerabilities (CVE-2024-50387, CVE-2024-50388, CVE-2024-50389)
• [completed] Scheduled Metro Connect Traffic Migration - LA Metro Area Network Maintenance 11/23/2024
• [Completed] 11/08/2024 CHG0063786 3rd party maintenance - Scheduled Metro Connect Traffic Migration - LA Metro Area Network Maintenance h

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• Exchange Email Service

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