Dear Valued Customer,
Please accept our sincerest apologizes for the inconvenience and loss of function you may have experienced due to the following incident. Our vendor identified the root cause of error and they are working on the patch. Thank you for your patience.
Date: 3/5/2023 - 4/4/2023
Effected Service: Simple Backup Solution
Effect: Some of the backup plans failed with the error message, "Access to the cloud storage was denied". Almost all of the next backups succeeded.
Root Cause: There was an issue with the agent service that is responsible for communicating account information to the datacenter.
Workaround: If the problem occurs and continues, please reboot the server.
Solution: Our vender is working on the patch. They are planning to release the fix in April 2023. (Update 4/28/2023) This issue has been fixed.